Problem : You do not have Direct X installed in the system. Note : Make sure that your video card can support Direct X developed by Microsoft. Solution : 1. Insert the TV master CD into your CD-ROM. 2. Wait for 5 seconds for the auto-menu to pop up. Note : If the auto-menu did not show up then use the windows explorer to browse into the CD and click into the folder "DirectX" 3. Run the Direct X setup file. Technical Support can be reach at (408) 522-3228 Monday thru Friday 8:30AM to 5:30PM PST