Problem: This is caused because the remote sensor cable is not plugged into the TV master card before the system is turned on. Solution: 1. Turn off your system. 2. Properly ground yourself by touching the computer case before touching any computer parts. CAUTION: DO NOT open the computer case on carpet floor or area that embody static electricity. 3. Take out the TV master card out of the system and wait for 1-2 minutes before reinserting back into the system. 4. Close your computer case. 5. Attach all cables to the TV master card (remote sensor, speaker, antenna). 6. Turn on your system. 7. Make sure the option remote control is checked under TV setup in the Tview program Technical Support can be reach at (408) 522-3228 Monday thru Friday 8:30AM to 5:30PM PST